References
  1. Smedley BD, Stith AY, Nelson AR, eds. Unequal Treatment: Confronting Racial and Ethnic Disparities in Healthcare. Committee on Understanding and Eliminating Racial and Ethnic Disparities in Health Care. Institute of Medicine. Washington, DC: National Academy Press; 2003.
  2. The California Endowment. A manager's guide to cultural competence education for health care professionals. Gilbert JM, ed. Woodland Hills, CA: California Endowment; 2003.
  3. Office of Minority Health. National standards for culturally and linguistically appropriate services (CLAS) in healthcare: Final report. Washington, DC: US Department of Health and Human Services; 2001.
  4. Office of Minority Health. Teaching cultural competency in health care: a review of current concepts, policies and practices. Washington, DC: US Department of Health and Human Services; 2002.
  5. Siegel C, Haugland G, Davis Chambers E. Performance measures and their benchmarks for assessing organizational cultural competency in behavioral health care service delivery. Administration and Policy in Mental Health. 2003;31(2):141-170.